Register an account -> Select a product -> Add to cart -> Checkout -> Forward Payment
You can view all of your orders and order statuses via your My Account Dashboard (must be registered). The link is available on the top-right corner of the website with the ‘profile’ icon.
Yes. Account creation is highly recommended and compulsory for customers to place an order. By creating an account, you can view all of your orders, request refunds, create direct support tickets and inquiries with vendors, and many more.
Order tracking is available via your My Account Dashboard. Shipment tracking is only available when the vendor has marked your order as ‘shipped’ and has provided a shipment tracking code and URL. You will be notified via email once your order has been marked as ‘completed’ and ‘shipped’.
If you wish to request a refund and return the product, you will have to arrange it accordingly with your vendor and then please contact us on [email protected] ‘Refund Request’ is available only through Marketgate Support! Shipping costs for returns must be handled by you. If the vendor refuses to refund you (due to returned product conditions), we cannot help you further. However, if the vendor ignores your request and rejects your request without valid reasons, we are able to help you by intervening.
We currently accept the following currencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), DigiByte (DGB) and Ultragate (ULG). We will gradually add more coins as our platform matures. If you wish to establish a partnership with us, please contact us.
Cryptocurrency payments processed on MarketGate are direct p2p transactions in which you will be directly paying into our cold storage (offline) wallet addresses. The payments are confirmed and validated via the blockchain and nothing is internally processed or stored on our servers. You can therefore be rest assured that shopping on MarketGate is ULTRA safe!
When a user purchases a product or a service, funds are not instantly sent to the seller. We keep those funds on our cold (offline) wallets until the order has been marked as ‘complete’. Vendors will only be able to withdraw their earnings after 15 days upon marking their order as ‘complete‘ and ‘shipped‘. This period is known as the ‘order maturing period’. During this time, buyers and sellers will be able to file a complaint and request refunds. We act as the intermediary party handling potential disputes over orders.
It is your responsibility as the customer to keep track of your order and notify us of any problems. If a vendor marks the order as ‘complete’ AND your product or service has not been delivered yet, please contact us immediately. You will only be able to claim a refund before 14 days have passed since the order has been marked as ‘complete’.
Vendors should only mark orders as ‘complete’ and ‘shipped’ upon fully delivering products or services. (Excluding virtual downloadable products).
Shipping methods will differ for each respective vendors as they are all taken care of on the vendors’ end. You will have to make this clear with your vendor (seller) before making an order. Considering that many manufacturers are based in China, the standard shipping option will be the basic China Post which takes on average 3-4 weeks for delivery.
This depends on the vendor (seller) and it is your responsibility to double check that international shipping is available.
It depends on the shipping types you select. If you select a free shipping option, it usually takes between 3-4 weeks for most of the countries and if you select express options (paid) such as FedEx or DHS, it may take much less. Double confirm your shipping period with vendors before making an order!
– Buyers do not have to pay any fees to use our services.- Vendors pay a flat rate of 5% on all orders.- There are no deposit or withdrawal fees on MarketGate.
Withdrawals are processed in BTC. MarketGate will always check on liquidity before accepting a payment option so withdrawals can always be transferred to BTC. We will do our best to match the USD withdrawal amounts at time of the withdrawal request. Slight differences in conversion rates may be present due to the nature of the volatile markets.
Withdrawal requests can only be made for orders which have been marked as ‘complete’ and ‘shipped’. There is an ‘order maturing period’ of 15 days (for escrow purposes) once your order is marked as complete and shipped. There are 2 monthly payout dates. All eligible withdrawals will be done on the 1st and every 15th of the month.
No, MarketGate offers unlimited product options. You can offer as many products as you wish.